Associate Consultant - IT Service Management (ITSM)-Qualty Job

Experience

1-3 Years

Job Description

Key Duties and Responsibilities

Excel
•Responsible for developing, maintaining and automating internal and external reports using advance excel features. 
•Provides support to teams or management by collecting and analyzing data and reporting results. Investigating data to find patterns and trends. Converting data into usable information that is easy to understand.
•Responsible for data consolidation, data analysis and management reporting. Validate and ensure integrity and accuracy of all data. Identify inaccurate data and disregard as appropriate.
Power Point
•Responsible for creating and designing dynamic and engaging presentation including creating customer template, graph animation and charts. 
•Ensure presentation are complete, accurate and error free.
•Organized information in presentations so that it is informative and engaging for audiences, as well as easy to understand.
•Conveyed data through multimedia elements, such as charts, graphs, maps, tables, text, animation, and audio
Power BI
•Design and implement data models in Power BI to ensure efficient data storage and retrieval. Define relationships between different data sources to create comprehensive data models.
•Integrate Power BI with other Microsoft tools such as Excel, SharePoint, and Teams for seamless data sharing and collaboration. Collaborate with stakeholders to gather requirements and ensure the Power BI solution meets business needs.
•Develop interactive Power BI reports and dashboards to visualize data effectively. Analyze complex datasets to identify trends, patterns, and insights that drive business decisions.
Process 
•Understanding of software engineering Lifecycles & metrics. Knowledge on the risk management and estimation. 
•Provides facilitation to project managers, conduct ticket / Process Audits.

Required Technical/ Functional Competencies

Preferred Qualifications and Skills
Understanding and skills exposure on.
•ITIL 
•Power Bi
•PPT
•XL

Preferred Qualifications and Skills
•Educational Degree - It can be any engineering or non-engineering degree related to computers/electronics/networking/information technology.
•Minimum 60% marks throughout in academics. 
•Applicants with Professional Degree.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

 Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications