Consultant - Service Now QA Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Service Now QA Professionals in the following areas :

Job description:

ServiceNow Now Assist Tester / Senior QA Engineer

Experience

5–8+ Years

Role Summary

We are looking for an experienced ServiceNow Tester with strong expertise in ServiceNow platform testing and AI-enabled capabilities, including Now Assist, Virtual Agent, and AI Agents. The candidate will be responsible for validating both traditional ServiceNow functionality and emerging AI-driven capabilities, ensuring high-quality, secure, and reliable user experiences across the platform.

The ideal candidate should possess a strong understanding of ServiceNow modules, testing methodologies, AI feature validation, and enterprise workflow testing.

Key Responsibilities

ServiceNow Functional Testing

• Perform end-to-end testing of ServiceNow applications and integrations.
• Design, develop, and execute test cases, test scenarios, and test scripts.
• Conduct System Integration Testing (SIT), Regression Testing, UAT support, and End-to-End testing.
• Validate workflows, business rules, data flows, notifications, and integrations.

ServiceNow Now Assist & AI Testing

• Test and validate ServiceNow Now Assist capabilities.
• Verify AI-generated summaries, recommendations, and responses for accuracy and relevance.
• Validate AI-generated knowledge articles and resolution notes.
• Perform AI output validation, prompt testing, and hallucination detection.
• Support testing of AI-powered workflows and conversational experiences.

Virtual Agent & AI Agent Testing

• Test conversational flows, topic routing, and user interactions within Virtual Agent.
• Validate Now Assist-enabled Virtual Agent experiences.
• Test AI Agent capabilities, automated responses, and intelligent workflow execution.
• Verify knowledge recommendations and contextual AI responses.

Quality Assurance & Defect Management

• Identify, log, track, and manage defects through resolution.
• Collaborate with developers, administrators, and business stakeholders.
• Prepare test execution reports and quality metrics.
• Participate in Agile ceremonies, sprint planning, and release validation.

Security & Compliance Testing

• Validate role-based access controls and data security.
• Ensure AI features comply with enterprise governance and privacy requirements.
• Verify that AI-generated responses do not expose sensitive or unauthorized information.

Required Skills & Experience

ServiceNow Platform Expertise

Strong knowledge of the ServiceNow Platform with hands-on testing experience in one or more of the following areas:

• ITSM
• CMDB
• Service Portal
• Knowledge Management
• Virtual Agent
• Now Assist-enabled Virtual Agent
• AI Agents

Testing Expertise

• Strong experience in Functional Testing, Integration Testing, Regression Testing, and UAT.
• Experience in Test Planning, Test Case Design, Test Execution, and Defect Management.
• Experience working in Agile/Scrum environments.
• Strong analytical and troubleshooting skills.

AI & Now Assist Knowledge

• Understanding of Generative AI concepts and AI-powered enterprise applications.
• Experience validating AI-generated outputs and recommendations.
• Knowledge of AI response quality assessment and prompt validation.
• Understanding of AI testing challenges such as hallucination detection and response relevance.

Tools

• ServiceNow
• JIRA / Azure DevOps
• Postman
• Test Management Tools
• Automation tools (preferred)

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• Experience with ServiceNow Now Assist implementation or testing.
• Experience with Virtual Agent and AI Agent implementations.
• Exposure to CMDB and ITSM environments.
• Understanding of AI Governance and Responsible AI principles.

Desired Competencies

• Strong communication and stakeholder management skills.
• Ability to independently drive testing initiatives.
• Quality-focused mindset with strong attention to detail.
• Proactive approach to identifying risks and improvement opportunities.
• Ability to work in fast-paced and evolving technology environments.

Nice to Have

• ITOM Testing Experience
• Knowledge of Predictive Intelligence and AI Search
• Experience with Prompt Engineering concepts
• UiPath Automation Testing exposure
• Experience creating AI testing frameworks and quality metrics

Role Objective

The primary objective of this role is to establish and execute a comprehensive testing strategy for both traditional ServiceNow capabilities and emerging AI-powered features such as Now Assist, Virtual Agent, and AI Agents, ensuring accuracy, security, reliability, and an exceptional user experience across the platform.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture