Consultant - Zscaler Job

Date: Jul 6, 2026

Job Requisition Id: 65119

Location:

Bangalore, KA, IN Bangalore, KA, IN Indore, MP, IN, 452001 Indore, MP, IN Indore, MP, IN Pune, MH, IN Pune, IN

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Network layer security � Firewall Professionals in the following areas :

Job Title: Zscaler L1 Support Engineer / Analyst

Role Overview

The Zscaler L1 Engineer is responsible for monitoring, basic troubleshooting, and supporting Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) environments. This role involves handling initial support tickets, performing basic configurations, and escalating complex issues to higher support levels.

Key Responsibilities

Monitor Zscaler (ZIA/ZPA) alerts, dashboards, and logs for security and connectivity issues
Provide Level 1 support for incident management, service requests, and user issues
Perform basic troubleshooting for:
- Web access issues
- VPN/ZPA connectivity
- Authentication (SSO, MFA)
- URL filtering and policy-related issues
Handle ticketing tools (ServiceNow, Jira, etc.) and ensure SLA compliance
Escalate complex issues to L2/L3 teams with proper documentation
Assist in user onboarding/offboarding in Zscaler
Validate policy changes and basic configurations under guidance
Generate daily/weekly reports on incidents and system health
Maintain documentation of known issues and resolutions

Required Skills

Basic understanding of networking concepts (TCP/IP, DNS, HTTP/HTTPS, VPN)
Familiarity with Zscaler products (ZIA, ZPA) – basic level
Knowledge of proxy, firewall, and web security concepts
Understanding of authentication methods (AD, SAML, LDAP)
Basic troubleshooting and analytical skills
Experience with ticketing tools (e.g., ServiceNow)
Good verbal and written communication skills

Preferred Skills

Exposure to cloud security platforms
Basic knowledge of SSL inspection, PAC files, and traffic forwarding
Familiarity with SIEM tools (e.g., Splunk, Sentinel)
Certification (optional but preferred):
- Zscaler Certified Associate (ZCCA)
- Network certifications (CCNA, etc.)

Experience & Qualifications

3-4 years of experience in network/security support
Bachelor’s degree in Computer Science, IT, or related field

Key Competencies

Problem-solving mindset
Ability to work in a 24x7 support environment (if required)
Willingness to learn and adapt to new technologies
Strong customer handling skills

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

Flexible work arrangements, Free spirit, and emotional positivity
Agile self-determination, trust, transparency, and open collaboration
All Support needed for the realization of business goals,
Stable employment with a great atmosphere and ethical corporate culture