Jr. Consultant - Service Excellence Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Audit Management Professionals in the following areas :

Job Description:

Experience required: Up to 2 years

Service Offering Maintenance

• Support the Service Delivery Manager (SDM) in creating service offerings, APP ID creation, and preparing mandatory documents in IT4YOU.

GEAR Maintenance

• Assist the SDM in creating and maintaining GEAR entries, ensuring all mandatory entries are up to date.

Service Reporting

• Prepare and send the monthly service performance report for DD-A to the leadership team.

Audit Management Support

• Assist in optimizing the Service Management framework, including Disaster Recovery, and support audits as needed.

Quality Assurance and Compliance

• Establish quality assurance standards and ensure adherence to service quality benchmarks. Lead the service lifecycle and manage capacity for a suite of Data & Analytics platform products, ensuring SLAs are actively managed and upheld. Conduct timely reviews and maintain high data quality across various repositories/tools (e.g., IT4YOU, GEAR, etc.). Oversee CAPA related to platform outages and maintain the secure state of products.

Cross-Functional Collaboration

• Collaborate with cross-functional teams and support Service Delivery Managers in establishing service delivery standards and best practices, ensuring alignment with business objectives. Manage relationships with key stakeholders, including internal business partners, vendors, and service providers.

Communication

• Maintain clear and open communication with the SDM/PO, keeping them informed and engaged throughout the service delivery process.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture