Principal Consultant - Salesforce Job

Experience

Job Description

• Based on user requirements analysis, provide solutions to the customer that meet customer expectations.
• Collaborating with clients to understand their business requirements and develop solutions to meet their needs.
• Leading a team of consultants and developers to ensure successful project delivery.
• Communicating with clients and stakeholders to provide regular updates on project progress and to address any concerns or issues that arise.
• Continuously learning and staying up-to-date with the latest Salesforce technologies and best practices and sharing this knowledge with the team.
• Contributing to the development of intellectual property and thought leadership content in the form of white papers, case studies, and presentations.
• Ensuring that the solutions being developed are scalable, maintainable, and aligned with industry best practices.
• Innovate via conceptualizing new tools and accelerators toward competency-building activities.
• Participating in the development of project plans and timelines and ensuring that projects are delivered on time and within budget.
• Prepare functional designs, and system configuration, perform relevant testing and deployment of the designed, business solution.

Required Technical/ Functional Competencies

Platform Development:

• Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development.

Sales Cloud:

• Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declarative & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ.

Experience Cloud:

• Hands-on experience with Cloud Modules & Functionalities like Salesforce Declarative & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.
• Completion of all Experience Cloud Trailheads & Badges.

Service Cloud:

• Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.

Any Industry Clouds:

• Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud, etc.
• Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.

Required Behavioral Competencies

Accountability:

• Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible.

 Collaboration:

• Leads team activities that support collaboration. Determines common goals and shares responsibilities for results; begins to build partnerships across groups.

 Customer Focus:

• Understands the client, market and economic trends to establish ways of creating value of existing and new customer aligned to organizational imperatives.

Leadership Competencies as Applicable:

Vision Alignment:

• Create action plan based on Business objectives.
• Manages all the internal and external issues that may affect the organization's vision, mission and objectives.
• Leads & directs a strategic planning team to address & outline the future direction of Department.
• Prioritize the work based on Department’s priority.
• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Decision Making:

• Considers impact on the directly involved parties while making decisions.
• Knows how to analyze difficulties down to their root.
• Demonstrated ability to take timely decisions when clear guidelines & process are defined.
• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Coaching Mindset:

• Actively seeks inputs/feedback from his superior and peers, to
• identify opportunities for improving his own performance and capability.
• Works with team to implement the learnings.

Change Advocate:

• Considers innovative ideas provided by others.
• Adapts the change effectively using quality control systems & methods.
• Implements cutting edge ideas to develop business unit services.
• Demonstrates the willingness to work through the change transition.
• Effectively communicates the plan of Change.

Certifications