Project Coordinator - IT Infra Job

We are looking forward to hire “Project Coordinator” for the Infrastructure team, who thrives on challenges and desires to make a real difference in the business world.

With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.

Primary Skills:

• Experience level 3-5 years
• Preferable to have hands-on experience in project management tools.
• Preferable to have working experience in a Linux environment.
• Knowledge of Database concepts and handling.
• Experience with automation tools, documentation & processes.
• Prior IT Support /Operations working experience
• ITIL certified preferred

Responsibilities:

• Ensuring the effective operation of the systems environment and troubleshooting the global infrastructure, business processes, and applications.
• Working with internal teams in the IT Infra, Business application owners, and other technical staff to ensure procedures for timely resolution of incidents are completed.
• Providing regular updates to Team Leaders and Managers on incidents and outstanding items.
• Ensure all critical incidents are communicated to senior management and effective follow-ups for timely closure of the same
• Create required documentation of all incidents through the ticketing system..
• Independently researches and develops new processes and procedures to improve IT operational efficiency
• Excellent written and verbal communication skills, with the ability to communicate effectively within the team.
• Problem solving mindset , with a strong ability to manage ambiguity/complexity.