SDM(Service Delivery Manager) - UiPath Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire UiPath Professionals in the following areas :

Essential Functions of the Job:

• Ensure pipeline of demand is understood and is staffed with right competencies and capacity to provide required support services
• Ensure development standards are followed, embedding of error capture and reporting, optimal levels of monitoring across platform and process automation layers, MTTI and MTTR via collaboration with the appropriate Infrastructure.
• Implement improvements for the maintenance/housekeeping activities to promote healthier eco-systems
• Manage relationships with key application/product owners that RPA automation services interact with.
• Forge close relationships with, and steer 3rd party providers down the proper path to providing a quality service.
• Manage expectations regarding contractually agreed Service Levels, resource hiring / turnover etc.
• Provide concise reporting to leadership
• Ensure client realizes benefits from automation implemented
• Responsible for maintaining, tracking and reinvoicing of hosting fees budgets and general fiscal management.

Analytical/Decision Making Responsibilities:

• Structured delivery experience gained in a global organization with complex structures / matrix structures in place.
• Good managerial / executive presence.
• Experience at stakeholder management and ability to influence and push back on senior stakeholders to protect firm standards
• Correct and timely risk assessment and escalation where required.

Knowledge and Skills Requirements:

• 5 - 7 years of Robotics Process Automation development and support; experience in tools lie UiPath, Automation Anywhere, Blue Prism, Power Automate required
• Experience with BFSI industries
• Excellent understanding of Program/Project Management and the ITIL framework
• Good understanding on release and deployment management
• Strong expertise in the Insurance domain, with a good understanding of insurance business processes and operations
• Strong knowledge of Application Management Services (AMS), including AMS metrics, KPIs, reporting, dashboards and ITSM

Detailed Responsibilities:

• Overall support responsibilities for RPA support services across tools under RPA
• Help define guidance and structure around build and setup of environments
• Help build relationships with key stake holders to improve process penetration and compliance.
• Ensure Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) enabling baselining, reporting and improvements are monitored, understand and communicated to all stakeholders.

Other Requirements:

• Executive presence
• Strong stakeholder management and influence
• Conflict resolution capability
• Excellent understanding of the process landscape

Job Requirements:

Education:

• A degree in Computer Science / Engineering or a related discipline; or equivalent work experience

Experience:

• 10+ years in a Global IT environment working with multiple disciplines to deliver projects in line with customer needs
• 3+ Years Global delivery or transformation preferably in large scale RPA programs
• 3+ Years in a global operations environment

Certification Requirements:

• Relevant technology qualification highly desirable such as Program Management Professional, ITIL or Prince Practitioner or equivalent experience.
• Certification in the relevant function area around Robotics Process Automation

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture