Sr. Business Analysis Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Business Analysis Professionals in the following areas :

Role Overview:

We are looking for an experienced Process Consultant to design, standardize, and optimize SOPs across insurance operations such as policy servicing, underwriting, claims, and shared services

The role requires strong expertise in process modeling, operational excellence, governance, and digital transformation initiatives

The ideal candidate should be able to represent processes using multiple modeling techniques and recommend the right representation based on process complexity and lifecycle stage

Experience:

• 8–12+ years in Process Consulting / Business Analysis / Process Excellence
• Strong experience in Insurance Operations (Claims, Policy Servicing, Underwriting, Back-office Ops)
• Hands-on experience with multiple process modelling techniques
• Proven experience with RPA tools (e.g., UiPath, Automation Anywhere, Blue Prism)
• Excellent analytical, problem-solving and communication skills
• Strong SOP development and governance experience
• Excellent facilitation and stakeholder management skills
• Strong analytical and documentation capabilities

Qualification:

• Bachelor in Engineering/ B.E /B. Tech, MBA or required equivalent. Master’s degree is preferred but not mandatory
• Certification in Insurance (AINS/LOMA/CPCU), Green/Black Belt in Six Sigma is an added advantage

Roles & Responsibilities:

• Process Design & SOP Development
• Design and standardize end-to-end SOPs across insurance operations
• Develop layered process documentation aligned to operational and audit requirements
• Define current state, future state, and improvement opportunities
• Develop business cases, ROI analysis, and impact assessments
• Collaborate with SMEs, underwriters, claims teams, and operations to gather and validate business requirements for automation initiatives
• Ensure compliance with regulatory requirements specific to insurance (e.g., IRDAI guidelines, audit protocols)
• Monitor automation performance KPIs, track benefits realization, and support continuous improvement
• Support data-driven decision-making by analyzing transaction volumes, processing times, exception patterns, etc.
• Support creation of Automation PDDs (Process Design Documents) and contribute to SDDs (Solution Design Documents)
• Ensure SOPs are scalable, practical, and compliant
• Process Modeling & Representation
• Create process documentation using multiple techniques including:
  • SIPOC
  • Value Stream Mapping (VSM)
  • Process Maps / Flowcharts
  • Cross-functional (Swimlane) diagrams
  • BPMN
  • Decision Flow / Directed Graph models
• Recommend appropriate representation based on discovery, design, automation, or governance needs
• Operational Excellence & Transformation
• Identify inefficiencies, bottlenecks, and automation opportunities
• Contribute to digital transformation and workflow optimization programs
• Define controls, approvals, and segregation of duties
• Ensure SOPs are audit-ready and aligned with regulatory expectations
• Support internal audit and risk reviews
• Stakeholder Engagement
• Conduct process workshops with business, operations, IT, and compliance teams
• Facilitate cross-functional alignment
• Translate business requirements into structured process frameworks

Primary Skills/ Character:

• Excellent consultative, listening, communication skills to lead, facilitate, and drive individual and group meetings
• Strong analytical, technical, and problem-solving skills are detail-oriented, and able to understand complex customer needs and translate them into user stories with measurable acceptance criteria
• Strong interpersonal skills, including the ability to work across the organization and interact, influence, and negotiate effectively with all levels of management and peers
• Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features
• Ability and desire to lead, direct, and empower team members without formal management authority
• Look for opportunities to innovate and take thoughtful risks to get the work done better and faster
• Ability to blend business analysis with technical skillset to develop efficient processes
• Must have enough technical background to be able to create proper functional requirements and detail specifications.
• Ability to work effectively in both a team environment and independently, both with internal and external (partner) resources.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture