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Sr. Consultant - Process Excellence Lead Job

Date:  Sep 8, 2022
Job Requisition Id:  46182
Job Category:  IT Infrastructure

Bangalore, Karnataka, IN

We are looking forward to hire “Sr. Consultant-Process Excellence ” for the Infrastructure team, who thrives on challenges and desires to make a real difference in the business world. With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.


Primary Skills

  • Participated in Process Definition – defining the workflows, drawing in Visio or any tool, review, and signoff
  • Experience with Ticket Audits, Compliance audits, etc.
  • Knowledge of RCA Methodology.
  • Certification
    • ITIL v3, or ITIL 4 foundation certified
    • Six Sigma GB trained or certified
    • ISO 20K trained or certified
  • Service Improvement Initiatives (SIPs): Any key SIP done – approach, problem statement, and benefit




  • ITIL Processes – Incident, Problem, Change, Service Request.
  • Responsible for managing Operations. Excellence in the given line of business (involves Process definition, audits, transitions, CSAT, participation in customer review meetings, training, people management, SIPs, etc.)
  • IT Services Process Excellence / Infrastructure Quality / Ops Excellence etc.
  • Ticket Audits - end-to-end process
    • Identify audit parameters
    • Sampling Methods
    • Corrective and Preventive actions
  • Compliance Audits: Participation in ISO and other Standard / Compliance audits
  • RCA Methodology: 5 Why, Pareto, Fishbone, FMEA
  • Data Analysis & Reporting
    • Excel understanding and Experience (as of E1 role -Quality Executive)
    • Reporting, Control Charts, Pareto, Mean Median
  • Team management – people management experience

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