Sr. Executive - Sprinklr Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Sprinklr Professionals in the following areas :

Job Description:

We are seeking a highly skilled Sprinklr Technical Analyst responsible for the global Social Media Management platform of client KGaA. 

The ideal candidate will have extensive expertise in Sprinklr Advertising, Social, and Marketing, and is familiar with Social listening from an administrative/technical perspective, with a primary focus on Ads, followed by Social and Marketing effectively serving as a Social Media IT/Operations/Admin specialist. 

Key Responsibilities:

• Act as a platform administrator and technical expert for Sprinklr ads, Social, Marketing, and Social listening modules 
  
• Lead user onboarding, ensuring seamless access and comprehensive training and enablement for new users
• Configure and maintain Sprinklr platform to align with business requirements and enhance operational efficiency
• Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions
• Manage multiple projects simultaneously, ensuring timely completion and adherence to quality standards
• Perform initial triage on the issues and provide technical/functional solution to the reported issues/requests.
• Build and maintain strong stakeholder relationships, serving as a trusted advisor for Sprinklr topics
• Independently manage critical issues
• Actively co-ordinate with the Sprinklr team for operational priorities and result-oriented outcomes
• Ensure compliance with set incident management and change request management processes
• Work with various internal and external teams to execute platform upgrades, platform data migration and integrations
• Knowledge on integration of the Sprinklr platform to enterprise platforms/applications (CRM, Marketing, Analytics, DAM, AI, Looker Studio etc.)
• Actively contribute to the social media strategy of the company
• Develop procedures and processes for pro-active monitoring of the platform and derive meaningful insights from the platform usage trends and make suggestions for utilization
• Stay informed about new applications and tools, demonstrating a proactive approach to learning and adaptation.
• Exhibit strong organizational skills and a team player mentality to foster collaboration.
• Solve problems effectively and develop solution-oriented strategies for challenges.
• Writing basic software programs for enabling end user executable macros will be an added advantage 
  

Key Skills :

• Good stakeholder management experience
• Exceptional time management skills and a results-driven mindset
• Quick decision-maker with a proactive approach to problem-solving.
• Experience in programming search queries and conducting own analysis
• Confident, professional, and courteous communication (verbal and written) with fluency in English
• Understanding of enterprise software support processes and tools
• Knowledge of the Microsoft suite (Excel, PowerPoint, Word, Teams)
• Well-versed with Social Media channels (Facebook, Twitter, Instagram, YouTube, LinkedIn etc.) and their usage as business channels 
  

Qualifications:

• 3+ years of experience in Sprinklr software technology delivery with minimum 5+ years of experience in Social Media landscape(Radian6, TweetDeck, Hootsuite, Sprout Social, etc.), social listening & customer experience
• Bachelor’s degree in Engineering/Master of Business Administration 

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture