Sr. Software Engineer - Salesforce Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Salesforce Administration Professionals in the following areas :

Job description:

Senior Operational Admin Salesforce

In this role, you will be working as a key member of the Customer platform team within IT department. Your role is to support the current and next generation of technology to our global CRM Systems across all divisions and business units at client. The role will focus on Salesforce operations, to troubleshoot, diagnose and resolve system problems based on reported issues and manage support tickets, as well as operational monitoring.  You will also participate in projects for new capabilities as needed.

Here at Waters, we look to our team members to be versatile and enthusiastic about tackling new problems, display leadership qualities, and business outcome focused.

Principal Duties & Responsibilities:  

• Troubleshoot, diagnose, and resolve complex system problems based on reported issues and manage support tickets.
• Lead and coordinate the analysis, testing, and roll out of specific enhancements and system upgrades.
• Establish and coordinate the interactions with business partners on issues and escalation point to help to diagnose and resolve system problems.
• Able to propose configuration of the platform including workflows, approval processes, control data, profiles and roles, page layouts, dashboards, reports, etc.
• Assist in maintenance of the customer platform including user maintenance, roles, permissions, etc.
• Create and update of training materials and end user training.
• Perform Salesforce configuration and customization to support process automation.
• Perform Unit Testing and Defect Fixes

Qualifications:  

• Bachelor’s degree in computer science, information technology or related experience
• 5+ years of Salesforce experience in an administration or primary support role
• Excellent problem solving and analytical skills with solid knowledge of triaging and escalation of critical issues.
• Strong technical skills of a CRM with good business acumen in sales, service, and marketing.
• Customer focus.
• Strong written and verbal skills
• Administrator, Sales Cloud, Service Cloud, Marketing Automation, Field Service, and/or  Platform App Builder certifications preferred    
• Good to have: SAP CPQ experience

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture