Support & CPI Specialist - Procurement Systems Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Coupa Professionals in the following areas :

Support & CPI Specialist – Procurement Systems

Location : Bangalore

Exp : 7 + Years

About the Role

We are seeking a Support & Continuous Process Improvement (CPI) Specialist to strengthen and optimize our procurement technology ecosystem. This senior role supports daily operations across Coupa, Guided Buy, and emerging AI agent workflows, ensuring stability, efficiency, and an exceptional user experience. The ideal candidate brings 7–8 years of procurement systems or operations experience, thrives in problem‑solving, and proactively drives improvements.

What You’ll Do

• Lead Procurement Support — Own functional support for Coupa/Guided Buying, manage escalations, and ensure smooth daily operations.
• Solve Complex Issues — Troubleshoot workflow failures, catalog issues, approval logic gaps, and data mismatches; drive durable fixes.
• Deliver CPI Initiatives — Lead process improvement projects that reduce cycle time, eliminate waste, and streamline procurement workflows.
• Build AI Agents — Design, test, and deploy AI agents that automate repetitive procurement tasks and enhance Guided Buying experiences.
• Analyze Procurement Insights — Use spend data, supplier performance, and workflow analytics to recommend improvements.
• Collaborate Cross‑Functionally — Partner with procurement, sourcing, IT, finance, and compliance teams to align enhancements with business needs.
• Drive Initiatives Independently — Identify gaps, propose solutions, and execute improvements with minimal direction.
• Enable Users — Create SOPs, troubleshooting guides, and training materials that support global procurement users.

What You Bring

• 7–8 years of procurement operations, procurement systems, or supply chain technology experience.
• Strong functional expertise in Coupa, Guided Buy, or similar procurement platforms.
• Proven ability to troubleshoot complex workflow issues and lead resolution efforts.
• Demonstrated success delivering CPI initiatives with measurable impact.
• Hands‑on experience with AI agent building, automation tools, or intelligent workflow design.
• Strong communication skills and a user‑centric mindset.
• High learning agility and comfort adopting new technologies quickly.

Preferred Qualifications

• Deep understanding of P2P workflows, sourcing processes, supplier management, and catalog governance.
• Experience with workflow rules, approval chains, data validation, and compliance controls.
• Familiarity with analytics, dashboards, and operational reporting.
• Ability to translate business needs into system logic or AI agent behavior.

What Success Looks Like

• Reduced escalations and faster resolution of procurement system issues.
• CPI improvements that materially reduce cycle time, clicks, and user friction.
• AI agents deployed meaningfully reduce manual work and improve requester experience.
• Stable procurement operations with high adoption and satisfaction.
• Strong cross‑functional trust and influence.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture