Customer Experience Tester-Lead Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Selenium with Java Professionals in the following areas :

Job Description:

Experience required: 6+ years.

Responsibilities:

• Conduct comprehensive testing of customer-facing interfaces to ensure a seamless and positive user experience.
• Develop and execute test plans, test cases, and scenarios to assess the functionality, usability, and performance of digital platforms.
• Collaborate with cross-functional teams, including developers, designers, and product managers, to identify and address customer experience issues.
• Utilize testing tools and methodologies to simulate user interactions and gather insights on potential improvements.
• Document and communicate test results, providing clear and actionable feedback to enhance the overall customer journey.
• Stay updated on industry best practices and emerging trends in customer experience to contribute innovative testing strategies.
• Perform regression testing to ensure that updates or changes do not negatively impact the existing customer experience.
• Identify and report software defects or anomalies, working closely with development teams to facilitate timely resolutions.
• Collaborate with customer support teams to understand and address reported issues, ensuring a swift resolution to enhance overall customer satisfaction.

Requirements:

• Proven experience in quality assurance and testing, with a focus on customer experience.
• Strong understanding of UX/UI principles and the ability to identify opportunities for improvement.
• Familiarity with testing tools and methodologies for web and mobile applications.
• Excellent communication skills to articulate feedback and collaborate effectively with cross-functional teams.
• Detail-oriented with the ability to systematically analyze and troubleshoot issues.
• Knowledge of agile development methodologies and experience working in an agile environment.
• Strong problem-solving skills and a proactive attitude towards identifying and addressing potential issues.
• Ability to adapt to fast-paced and dynamic work environments.

Tools & Technologies:

• Strong knowledge in UI Automation (Selenium + Java) and API Automation
• Strong knowledge in API Automation (Rest Assured / Karate)
• Experience in task automation (Python scripting)
• Hands-on Experience in cloud technologies (AWS)
• Experience in tools like Maven, Git, Docker, Postman
• Knowledge in writing SQL queries (Snowflake / Postgres)

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture