Contractor - Cloud Infra Job

Experience

10-13 Years

Job Description

• Participate in understanding customer requirements and provide tailored solutions.
• Manage upgrades, migrations, and Disaster Recovery (DR) test activities for multiple clients.
• Recommend changes to improve performance, capacity, and stability.
• Prepare Statements of Work (SOWs) and responses for Request for Proposals (RFPs); actively participate in defense meetings.
• Prepare and review Quarterly Business Review (QBR) data; participate in customer meetings.
• Provide actionable recommendations to improve Customer Satisfaction (CSAT) scores.
• Identify operational challenges and provide effective solutions.
• Suggest process improvements and tools recommendations to reduce support issues and improve efficiency and  uptime.
• Propose automation solutions using PowerShell scripting or other cost-effective tools.
• Conduct capacity planning and forecasting.
• Design ,recommend and implement domain and Data Centre (DC) consolidation strategies.
• Engage in account mining and identify new opportunities.
• Define strategies for cleanups and optimization.
• Handle escalations and conduct negotiations effectively.
• Handle IT Cloud Infrastructure L3 workloads.

Required Technical/ Functional Competencies

Infrastructure Management:

• Expert understanding of Infrastructure concepts on on-premise, cloud and support both.
• Execute infrastructure automation scripts, follow SOP and centralized process.
• Identify/resolve infrastructure issues, conduct impact analysis and RCA.

Change & Release Management:

• Expert knowledge of CR tool, CM activities, Release management activities.
• Monitor & improve effectiveness of CM process.
• Enforce CM activities, conduct change impact assessment.
• Manage any CRs excluded from SLA reporting.

Configuration Management:

• In-depth knowledge of configuration management tools/processes, release management tools/process.
• Manage CI life cycle & implement configuration management process.
• Ensure modifications to CMDB & monitor inconsistencies.
• Identify configurable items, support audit process, & define release scope.

Negotiation Skills:

• Awareness of negotiation Techniques while using right information.
• Understand key stakeholders & communicate individual requirements.
• Establish working-level relationships with third-party counterparts to resolve issues.

Audit and Compliance Management:

• Good knowledge of Audit Control Frameworks and audit process guidelines.
• Conduct audits, ensure compliance through various audit frameworks.

Estimation and Resource Planning:

• Awareness of estimation and resource planning techniques.
• Identify required resources and utilize suitable estimation models for low-medium complete scenarios.

Problem Management:

• Facilitate problem management process and assign owners to problem records.
• Initiate process for unsuccessful changes, conduct periodic reviews and resolve problem management ticket.

Service Level & Transition Management:

• Assist in SLA compliance/monitoring and provide procedures to restore services.
• Plan/Execute transition for large/complex activities and define standards in transition management.

Platform/ Technology Knowledge:

• Implement/configure/customize products, contribute to reusable assets and solutions.
• Analyze frameworks/tools, present recommendations and develop training materials.

Customer & Stakeholder Management:

• Working knowledge of customers' business domains/technology suite and Use latest technology, proactively suggest solutions to increase business, understand customer's business.

Organisational Awareness:

• Clearly understands vision/mission and overall objectives to relate to their responsibility areas. Contributes to and understands organisation’s overall strategy.

Requirement Gathering and Analysis:

• Working knowledge of requirement management processes and requirement analysis processes, tools & methodologies.
• Able to analyze the impact of change requested/ enhancement/ defect fix and identify dependencies or interrelationships among requirements & transition requirements for engagement.

Project & Delivery Management:

• In-depth knowledge of PM process/tools/templates and deal modeling, commercial and pricing models.
• Grow account, forecast revenues and analyze complex internal reports & manage 1 complex account (>10m) or multiple small account independently.

Required Behavioral Competencies

Accountability:

• Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible.

Agility:

• Works with a diverse set of situations, people and groups and adapts and motivates self and team to thrive in changing environment.

Collaboration:

• Reaches out to others in team to ensure connections are made and team members are working together.
• Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration.

Customer Focus:

• Engages in executive customer discovery to predict future needs of customers and drives customer relationships with a long-term focus and takes actions to enhance customer loyalty.

Communication:

• Communicates and presents complex ideas, information, and data to multiple, broad, and demanding stakeholders internal and/or external to the Organization.
• Helps others communicate better with their audience. Demonstrates honest, direct, and transparent communication and facilitates conversations within the team and its close collaborators.

Drives Results:

• Proactively seeks challenging and differentiated opportunities and drives and motivates team members to take on more responsibility.

Resolves Conflict:

• Balances the business interests of all stakeholders and manages any conflicts offering mutually beneficial options.

Certifications