Over 10 years of experience in CRM as a techno-functional consultant.
Strong experience in PMO and project management activities.
In-depth knowledge of Dynamics 365 Sales, Customer Service, and Marketing.
Skilled in driving client and business user discussions as part of PMO responsibilities.
Good understanding of the insurance domain.
Proficient in creating and maintaining comprehensive documentation for solutions and integrations.
Experienced in 3–4 end-to-end implementation projects from scratch.
Collaborated closely with business stakeholders to understand their needs, objectives, and challenges.
Ability to translate business requirements into clear and concise functional specifications for technical teams
Strong collaboration skills with technology teams to design solutions aligned with business needs.
Global experience working in diverse, multicultural environments.Excellent communication skills.
Familiar with working in a Microsoft DevOps environment.
Good understanding of AI and Copilot capabilities.