Lead Consultant - SAP CS Job

Experience

Job Description

Should have at least 10+years of experience and at least end to end 3 implementations with good communication skills...and should be strong in both CS & SD modules.

CS Profile
1)    Ability to handle all CS configurations independently
2)    Should be familiar with Customer Service cycles like Repair flow, Field service. Able to execute end to end service cycles.
3)    Able to handle all configurations like Catalogs, catalog profiles, priorities, status profile, DIP profiles, serial number profiles, tasks, activities, and object types
4)    Should be familiar with notification screen areas, screen structure tabs
5)    Should be able to create LSMW for all master data like Equipment / serial number / condition records / customer master
6)    Should be able to handle equipment classifications / characteristics
7)    Should have deep understanding on data loads like Equipment Serial number
8)    In-depth knowledge on Warranty master / warranty management process enhancements
9)    Should have deep understanding on Work centres, costs, and settlement rules in service order

SD Profile
1)    Should be able to handle configuration & issues in all the process like Intercompany, Consignment and Third-party sales.
2)    Should be able to prepare Functional Specs for all sales outputs
3)    Ability to propose end to end configurations for Standard and repair sales cycles
4)    Should have deep understanding on pricing procedure & Copy control setup
5)    Should have understanding on all customer master fields and able to map the fields and structure relations for LSMW
6)    Should be able to handle all data loads like Pricing master, CMIR and customer master.
7)    Knowledge on tools like win shuttle is added advantage

8)    Able to handle IDOC issues
 

Required Technical Competencies

Customer Management:

• Specialized knowledge of customers' business domain and technology suite.
• Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions.

Projects Documentation:

• In-depth understanding documentation involved in Project like BBP & Solution Design, FS etc.
• Able to build into require project documentation and can do a Peer review for team members project/module documents.

Domain and Industry Knowledge:

• Specialized knowledge of customers' business processes and relevant technology platform or product.
• Apply industry standards/ practices and create complex business models in line with customer requirements independently.
• Analyze current-state and define to-be processes in collaboration with SME and present recommendations with tangible benefits.
• Drive process improvement initiatives, ROI analysis through innovation.

Functional Design:

• Specialized knowledge of solution design, scope analysis, and building blocks for business cases.
• Identifying key business drivers and translating them into solution components
• Creating diagrams from use cases and updating design specifications
• Understanding functional specifications and designing flexible solutions
• Collaborating with stakeholders to explain the solution approach
• Offering solution options based on research and coordinating process playbacks and reviews for business solutions.

Requirement Gathering and Analysis:

• Specialized knowledge of requirement management processes and requirement analysis processes, tools & methodologies.
• Extract requirements for complex scenarios and prototype independently.
• Identify modules impacted, features/functionalities impacted and arrive at high level estimates.
• Develop traceability matrix and identify transition requirements.

Test Management:

• Able to create iteration, system integration test plan and develop integration test cases as required and verify system build, test environment and iteration test plan.
• Create business scenario test cases and automation test scripts based on understanding of functionality requirements.
• Conduct regression tests as required and impact analysis when a defect fix is made.

Required Behavioral Competencies

Drives Results: Sets realistic stretch goals for self and others and perseveres to follow through with resilience and remains calm in a crisis or stressful situation to exceed organization/client expectation

Collaboration: Reaches out to others in the team to ensure connections are made and team members are working together. Looks for ways to integrate work with other teams, identify similarities and opportunities, making necessary changes in work to ensure successful integration.

Accountability: Takes responsibility for and ensures accuracy of results and deadlines of the function and/or team and in completing own work.

Communication: Communicates well-organized ideas, information, and data to broad and diverse audiences across the Organization (through formal and informal presentations). Helps others identify their appropriate audience.

Agility: Demonstrates openness to the possibilities that change presents and begins to plan for how the role may change. Works with others to prepare for change.

Customers Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Resolves Conflicts: Identifies and understands the source of conflict; address' and overcomes.

Certifications