Lead - Process Excellence - Software Quality Assurance (SQA) Job

Experience

5 - 8 Years

Job Description

• Understand Integrated Management System
• Establish project defined process in-line with client requirements and IMS
• Conduct Facilitations, internal Audits, configuration audits & release audits and publish respective reports
• Collection and Verification of project metrics on monthly basis
• Support Project Managers on Quantitative Project Management
• Plan and schedule internal Audits
• Analyze internal audit findings on Quarterly and Yearly basis to identify CAPA.
• Identification of IMS changes / Improvements and incorporate changes to IMS
• Establish PPBs and PPMs at organizational level by using SQC techniques and Regression models.
• Participate in Project / Quality Management Reviews
• Communicate with Business Unit Heads
• Conduct trainings and perform workshops at Organizational level
• Resolving the conflicts and queries
• Accountable for assigned responsibilities

Required Technical Competencies

Process Definition:

• Good understanding of process definition concepts and terminology
• Has experience in developing the procedures, guidelines, templates and checklists.
• Able to identify and analyze process improvement opportunities and can make recommendations to improve process efficiency and effectiveness.

Quality Management:

• Has thorough understanding of Quality Management activities.
• Able to apply Process Excellence and Quality Management concepts to their work.
• can use quality control tools and techniques to solve problems, analyze data, and improve processes.
• Can monitor and track quality metrics and use them to drive continuous improvement.

Standards and Models:

• Proficient in Process Excellence standards and models.
• Have a deep understanding of various standards and models and can critically evaluate their applicability to different situations.
• Have a track record of successfully implementing these standards and models, driving improvements, and achieving sustainable results.

Facilitation:

• Skilled facilitation capability of handling diverse and challenging situations.
• Has experience of project process definition, conducting facilitations for the projects and sharing the reports.
• Has experience in supporting in quantitatively monitoring the project.
• Excel in facilitating cross-functional teams and driving consensus among stakeholders

Audits:

• Extensive experience in conducting audits and possesses in-depth knowledge of industry best practices and standards.
• Can lead audit teams, develop audit plans, and design customized audit methodologies.
• Demonstrate strong analytical skills, identifying root causes of issues and implementing corrective actions.

Process Management:

• In-depth understanding of process management methodologies and tools.
• Can lead process improvement initiatives, conduct data-driven analysis, and implement complex process changes.
• Provides guidance to others in process management.
• Has implementation experience in quantitatively monitoring the project

Measurements and Improvement:

• Deep understanding of the Measurements and Improvement concepts and tools in Process Excellence.
• Can use advanced analysis techniques to identify root causes of issues and develop data-driven solutions.
• Can also lead and facilitate improvement initiatives.

Required Behavioral Competencies

Accountability: Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration: Shares information within team, participates in team activities, asks questions to understand other points of view.

Agility: Demonstrates readiness for change, asking questions and determining how changes could impact own work.

Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication: Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results: Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Resolves Conflict: Displays sensitivity in interactions and strives to understand others’ views and concerns.

Certifications