Program Manager - Salesforce Job

Experience

13-16 Years

Job Description

• Collaborate with cross-functional teams to ensure project success.
• Develop and maintain project plans, including schedules, budget, and resource allocation.
• Ensure project delivery within defined timelines and scope.
• Establish project management best practices and standards.
• Identify and implement process improvements to optimize project delivery.
• Identify, manage and mitigate project risks, issues, and dependencies.
• Lead project status meetings and provide regular updates to stakeholders.
• Manage complex projects, including project planning, execution, and closure.
• Provide mentorship and guidance to junior and mid-level project managers.

Required Technical/ Functional Competencies

Customer Management:

• Specialized knowledge of customers' business domain and technology suite.
• Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions.

Delivery Management:

• Specialized knowledge of deal modeling, commercial and pricing models.
• Create an integrated pricing model across service lines.
• Guide team members to apply pricing techniques.
• Grow the account, forecast revenues and analyze complex internal reports.
• Manage at least 1 complex account (>10m) or multiple small account independently.

Domain/ Industry Knowledge:

• Specialized knowledge of customers' business processes and relevant technology platform or product.
• Able to forecast business requirements and market trends, manage project issues, and validate customer strategy roadmap.

Change Management:

• Specialized in overcoming resistance to change and helping organizations achieve their Agile goals.
• Able to guide teams in driving the change management projects or requirements.

Product/Technology Knowledge:

• In-depth knowledge of platform/product and associated technologies.
• Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs and presentations to prospects if required.

Profitability Management:

• In-depth proficiency in profitability and cost management.
• Can analyze project financial data, identify trends, and proactively address budgetary issues.
• Have deep understanding of cost drivers and can provide accurate cost forecasts.
• Look for opportunities to optimize costs and enhance profitability.

Project Management:

• Extensive experience in managing projects and can handle complex projects with minimal supervision.
• Deep understanding of project management concepts and methodologies and can apply them effectively to achieve project goals.

Scheduling and Resource Planning:

• Prepare independent global delivery models covering skill levels, skill mix and onsite/offshore work allocation.
• Create an accurate resource plan for people, space and infrastructure for the given requirements.
• Forecast people and skill requirements to align with plans.
• Optimize the schedule for complex projects.

Service Support and Maintenance:

• Plan and execute transition for large/ complex activities.
• Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process.
• Optimize resource utilization based on demand from customers.
• Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables.

Risk Management:

• Specialized level of expertise in risk management.
• Proactively identify risks, assess their probability and impact, and develop comprehensive risk management plans.
• Effectively communicate risk-related information to stakeholders, recommend appropriate risk response strategies, and monitor risk throughout the project lifecycle to maximize results and meet deadlines.

Required Behavioral Competencies

Accountability:

• Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible.

 Collaboration:

• Leads team activities that support collaboration. Determines common goals and shares responsibilities for results; begins to build partnerships across groups.

 Customer Focus:

• Understands the client, market and economic trends to establish ways of creating value of existing and new customer aligned to organizational imperatives.

Leadership Competencies as Applicable:

Vision Alignment:

• Create action plan based on Business objectives.
• Manages all the internal and external issues that may affect the organization's vision, mission and objectives.
• Leads & directs a strategic planning team to address & outline the future direction of Department.
• Prioritize the work based on Department’s priority.
• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Decision Making:

• Considers impact on the directly involved parties while making decisions.
• Knows how to analyze difficulties down to their root.
• Demonstrated ability to take timely decisions when clear guidelines & process are defined.
• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Coaching Mindset:

• Actively seeks inputs/feedback from his superior and peers, to
• identify opportunities for improving his own performance and capability.
• Works with team to implement the learnings.

Change Advocate:

• Considers innovative ideas provided by others.
• Adapts the change effectively using quality control systems & methods.
• Implements cutting edge ideas to develop business unit services.
• Demonstrates the willingness to work through the change transition.
• Effectively communicates the plan of Change.

Certifications