Associate Consultant - IT Service desk Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire IT Service desk Professionals in the following areas :

We are looking forward to hiring Global Service Desk Consultant who thrives on challenges and desires to make a real difference in the business world with an environment of extraordinary innovation and unprecedented growth. The position is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.

Skills required:

Technical skills

• Firsthand experience using industry standard ticketing systems, like Heat, Service Now.
• Extensive hands-on experience with latest Microsoft products like Azure, One Drive, Office 365
• Hands-on experience with computer hardware.
• Basic IT Security knowledge
• Good knowledge on handling Active Directory related tasks.
• Good Knowledge on remote control tools like TeamViewer.
• Ability to read, understand and follow technical documentation, routines and processes.
• Basic Idea about Artificial Intelligence.

English skills

• Excellent spoken English
• Good written English

Keyboard typing

• A typing speed that exceeds 200 characters per minute.
• Good at taking multiple chats

Personal Skills

• Good analytical, investigational and troubleshooting skills.
• Have the skills to manage stakeholders.
• Multitasking, having the ability to perform several tasks at the same time.

Commitment and drive

• Business-focused.
• Self-motivated and drive issues independently.
• Taking responsibility to keep updated and informed about GSD information.
• Results-oriented & concluding work ethic to always deliver on-time, on-scope and on-budget

Personality

• Service minded and flexible.
• Passionate to learn new things.
• Team player with natural talent in working with people.
• Can work under pressure and manage stressful situations confidently & effectively.
• Good awareness and appreciation of social and cultural differences
• Structured and organized. Ability to handle work tasks in a structured way, finalizing the tasks at hand to enable good control.
• Reliable and analytical person who always takes accountability/responsibility and take feedbacks positively.

Value adding Skills

• ITIL v3.0 Foundation
• Microsoft certifications

Experience

• Provided support using phone, chat and remote control.
• Worked in a global, multicultural environment.

Responsibilities

• Comply to and promote Tetra Pak recommended processes and standards.
• Solve tickets according to ticket handling documents.
• Strive to solve tickets according to SLA and KPI’s.
• Act as a team player.
• Be part of the 24h weekend shift.

Activity

• Provide IT support for users IT environment remotely via phone, chat and/or using remote assistance tools.
• Identify incidents that might be potential problems according to problem management process.
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Collaborate with global and local support teams.
• Train and inform users promoting them to be self-sufficient.
• Update documentation / shared information on the service desk web portal.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture