Business Analyst - Organizational Change Management (OCM) Job

Experience

8+ Years

Job Description

Job Title: Business Analyst – Organizational Change Management (OCM)

Job Summary:

We are seeking a detail-oriented and proactive Business Analyst to support the Organizational Change Management (OCM) phase of our project. The ideal candidate will work closely with change managers, project teams, and stakeholders to ensure smooth adoption of new processes, systems, and technologies. This role involves analyzing business impacts, supporting communication and training strategies, and facilitating stakeholder engagement.

Key Responsibilities:

· Collaborate with OCM leads to assess change impacts across business units.

· Conduct stakeholder analysis and support engagement planning.

· Assist in developing and executing communication and training plans.

· Gather and analyze feedback from impacted users to refine change strategies.

· Document business processes and identify areas requiring change support.

· Support readiness assessments and track adoption metrics.

· Facilitate workshops and meetings to gather input and share updates.

· Ensure alignment between business needs and change initiatives.

Qualifications:

· Bachelor’s degree in Business Administration, Information Systems, or related field.

· 8+ years of experience as a Business Analyst, preferably with exposure to OCM or transformation projects.

· Strong analytical, communication, and interpersonal skills.

· Experience with stakeholder engagement and change impact analysis.

· Understanding of basic SQL and PowerBI Reports.

Preferred Skills:

· Ability to work in a fast-paced, dynamic environment.

· Experience in large-scale ERP or digital transformation projects.

· Understanding of organizational behavior and change adoption principles.

Required Technical/ Functional Competencies

Requirements Gathering and Analysis:

• Working knowledge of requirement management processes and requirement analysis processes, tools & methodologies.
• Able to analyze the impact of change requested/ enhancement/ defect fix and identify dependencies or interrelationships among requirements & transition requirements for engagement.

Process Modeling:

• Familiarity with standard process modeling notations and tools.
• Ability to create basic process models.

Data Analysis:

• Proficient in various data analysis techniques and tools.
• Ability to perform complex data analysis tasks.
• Ability to conduct data analysis workshops and analyze business data.

Business Process Improvement:

• Familiarity with standard process improvement methodologies and tools.
• Ability to identify basic process improvement opportunities.

Stakeholder Management:

• Familiarity with stakeholder management techniques.
• Ability to manage basic stakeholder relationships.

Solution Design:

• Awareness of solution design techniques.
• Can create simple solution designs using established design patterns and guidelines, to meet business requirements under guidance.

Required Behavioral Competencies

Accountability:

• Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

• Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Certifications