Consultant - ServiceNow (ITBM) Job

We are looking forward to hire “Consultant – Service Now (ITBM)” for the Infrastructure ServiceLine, who thrives on challenges and desires to make a real difference in the business world. With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.

Primary Skills

• 4-6 years of experience in ITSM and ITBM in the ServiceNow Platform
• 3 + years of Service Now Developer experience
• Hands-on design, development, and deployment experience with the ServiceNow platform.
• Design, Develop and Implement solutions for Ideas, Demand, projects, Resources, and Time Management
• Experience in Service-now custom app development.
• Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces, and any other customization required to support ITIL processes
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Assume responsibility of Interfacing with the implementation/project team, and articulating customer requirements, to ensure a smooth transition from Sales to Deliver
• Ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge

Responsibilities:

• Produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients of using ServiceNow
• Participation across the sales lifecycle in acquiring strategic customers
• Provide mentoring and training to peers, colleagues, and partners
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POV
• Assist sales in the qualification of customer needs through discovery
• Supporting Marketing events – user conferences, trade shows, webinars, etc.
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events
• Staying current on competitive analyses and understanding differentiators between ServiceNow and its competitors
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
• In collaboration with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment.