Consultant - Success Factors Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Success Factors Professionals in the following areas :

Location - Pune

Years of experience - 4 to 6 years

We are looking for professionals to provide initial support for UKG Pro Workforce Management (WFM) on our Global Time Team Support team (UKG Pro WFM and SAP EC Time). This role will focus on handling day-to-day support activities, troubleshooting basic issues, and assisting end users with timekeeping, scheduling, and workforce management processes.

Key Responsibilities:

• Provide Level 1 support for UKG Pro WFM incidents and requests
• Monitor and resolve tickets within SLAs
• Support users with timekeeping, scheduling, and system navigation
• Escalate complex issues to development teams when needed
• Maintain documentation and follow standard support procedures
• Learn SAP EC Time and get ready to support as a new time solution / new stack (4 to 6 months)

Skills:

• Experience with UKG Pro WFM or Kronos
• Knowledge/experience working with Databricks / SQL
• Exposure to HR systems or time & attendance solutions
• Strong problem-solving and communication skills

Willingness to learn and work in a global support environment

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture