Sr. Tech Lead - Salesforce Sales Cloud Job

Experience

8-10 Years

Job Description

As a Billing Technical Lead, you will be responsible for developing and customizing Salesforce Billing + CPQ solutions to meet business requirements. You will work closely with stakeholders to design and implement scalable solutions that drive business success providing extended support to any systems implementation, upgrade, integration, etc.

• Develop and customize Salesforce solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
• Collaborate with business analysts and Business teams to understand requirements and translate them into technical solutions.
• Design and implement complex Salesforce workflows, validation rules, and process automations.
• Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and ETL tools.
• Perform unit testing, debugging, and troubleshooting of Salesforce applications.
• Participate in code reviews, enforce coding standards, and ensure best practices are followed.
• Stay up to date with Salesforce releases, features, and best practices, and evaluate their impact on our applications.
• Provide technical support and expertise to other team members and stakeholders.
• Work closely with cross-functional teams including Business teams, Auditors, and system administrators to deliver high-quality solutions.
• Mentor junior developers and share knowledge and best practices with the team.
• Ability to work in a fast-paced team environment offsite; Able to juggle multiple tasks simultaneously when required.

Required Technical/ Functional Competencies

Platform Development:

• Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development.

Sales Cloud:

• Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ.

Experience Cloud:

• Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.
• Completion of all Experience Cloud Trailheads & Badges.

Service Cloud:

• Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.

Any Industry Clouds:

• Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc.
• Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.

Required Behavioral Competencies

Accountability: Takes responsibility for and ensures accuracy of results and deadlines of the function and/or team and in completing own work.

Collaboration: Reaches out to others in team to ensure connections are made and team members are working together.

Agility: Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration.

Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication: Communicates well-organized ideas, information, and data to broad and diverse audiences across the Organization (through formal and informal presentations).

Drives Results: Sets realistic stretch goals for self & others and perseveres to follow through with resilience and remains calm in a crisis or stressful situation to exceed organization/client expectation.

Resolves Conflict: Identifies and understands the source of conflict; addresses and overcomes.

Certifications