Trainee - Salesforce Job

Experience

0-1 Year

Job Description

• Provide quality deliverables.
• Analyzing and understanding the requirements, develop the technical solution to the requirements.
• Analyze requirements and develop technical solutions aligning to Salesforce best practices.

Required Technical/ Functional Competencies

Platform Development:

• Basic knowledge of APEX Coding, Trailhead completion w.r.t. APEX, Lightening Super badge
• Completion of Trailheads & Badges related to Salesforce Platform Development Skills.

Sales Cloud:

• Basic knowledge of Sales Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Account Management, Contact Management, Lead Management, Web to Lead, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards
• Completion of all the Sales Cloud Trailheads & Badges.

Experience Cloud:

• Basic knowledge of Experience Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards.
• Completion of all Experience Cloud Trailheads & Badges.

Service Cloud:

• Basic knowledge of Service Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards.
• Completion of all the Service Cloud Trailheads & Badges.

Any Industry Clouds:

• Basic Understanding of any of the Salesforce Industry Clouds: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc.
• Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications